Better Customer Service AND Save Time?!?

Service technicians play a critical role in providing high-quality service to your customers. They are responsible for measuring, repairing, and installing your product, and making sure that the appointment runs smoothly. One of the most significant challenges service technicians face is effective communication with your customers. Miscommunication, language barriers, and delays in communication can lead to confusion, delays, and frustrated customers. A communication tool like PinPoint Status can help service technicians overcome these challenges and perform their job better.

Consistent Messaging with Your Customers

Service technicians often communicate with customers via phone or text message. However, this can lead to inconsistent messaging and confusion. PinPoint Status provides a core communication tool where technicians can communicate with customers consistently. Since communication with the customer happens in the same SMS thread as their appointment reminders, customers have the full context of the conversation without having a time-consuming and tedious back-and-forth conversation. The automated messages that PinPoint Status sends avoid the need for most of these conversations, making it a double win.

Keeping a History

PinPoint Status can also help you keep track of what the communication has been with the customer. Our Portal keeps a log of all the messages automatically sent, as well as all the messages manually sent and received by the service technician. This is all stored in a single place giving your managers easy access to all the information about that appointment.

Keep the Customer Up-To-Date

One of the most significant advantages of PinPoint Status is that your customers are automatically kept up-to-date. They know when their appointment is, when the service technician is on the way, and when the technician will arrive. This increases customer satisfaction because they are always in the know, and saves you time since customers aren’t calling your office asking for updates!

PinPoint Status can be a game-changer for service technicians, enhancing their communication and improving overall customer experience. This results in more efficient service delivery, satisfied customers, and a better reputation for your business.

Watch our 5 minute demo to see how PinPoint Status can help you make the most out of your service technician’s time.