“PinPoint Status is a game-changer for our company. We can now confirm appointments instantly, and our customers love the advanced technology that reminds them of appointments and shows who's on the way. Our installers love having their schedules pre-loaded onto the app, and our Google reviews have improved. Highly recommended!”
– Alyssa, Hardrock Granite & Marble
“Florida Custom Marble has been a PinPoint Status customer for a little over a year now, and we love it just as much as our customers! We were skeptical at first how this could help our company, but our customers enjoy receiving the reminder texts, the "on the way" texts which includes an eta, and the tech photo/bio prior to their arrival. We have also found it helpful in tracking how long techs spend traveling versus on the actual job sites. The reports you can pull are awesome!
The PinPoint Status team = phenomenal. They walked us through the entire process and helped set up EVERYTHING. The system is very user friendly, but if you can't figure out something their support team is quick to reply and help out. Most systems sync directly with PinPoint Status so there is no extra work imputing information into the system. If you're on the fence, give it a try!”
– Rachel, Florida Custom Marble
"PinPoint Status has improved our communication with customers, allowing for easy text confirmations. The employee bio creates a sense of trust, and we love the link to show specialist arrival time. PinPoint is user-friendly and highly recommended."
– Nikki, COIT Cleveland
“PinPoint Status is the invisible Project Manager Assistant that helps us to keep in contact with the customer by confirming their appointments, sending reminders and providing technician arrival times in real-time, elevating the communication with customers, helping us achieve consistency and reduce staffing costs.”
– Carmina, AMC Countertops
"PinPoint Status has significantly improved the business's operations and customer satisfaction. By providing real-time updates on technician location, it has helped reduce the number of calls from customers seeking status updates, making the company more professional. In addition to this, PinPoint Status offers several other benefits such as tracking appointment status, reporting customer feedback, and identifying errors early. I recommend PinPoint Status for its value, responsiveness to issues/questions, and willingness to receive feedback for improving the product."
– Glenn, Euro Stone Craft
"If PinPoint were no longer available I would stomp my feet and immediately try to find a replacement!"
– Joanne, Excel Glass and Granite
“Automation is to your time what investing is to your money. In my opinion, the greatest advantage to PinPoint Status is the elimination of routine tasks that take a considerable amount of time for the office. Not only does it serve the role of communication but does so constantly and with multiple iterations. It is also becoming a great foundation for conveying much more information than would be possible through a phone call with custom messaging linking to landing pages pertinent to specific activities.”
– Dillon, Weaver Stone
