From Struggles to Solutions: The Story Behind PinPoint Status
Meet Nick Began, the founder of PinPoint Status. As a countertop manufacturer and installer, Nick experienced scheduling and communication issues every single day. He lost time and money confirming and reminding customers of upcoming appointments, missed appointments which cost him thousands of dollars, and received frequent calls from customers asking for ETAs. The service technicians didn't always give the next customer a heads up when they were on the way, and Nick didn't have the information he needed to coach or reward his team. Additionally, he wasn't getting feedback or reviews from customers, which made it difficult to know how to improve his business.
Do any of these problems sound familiar to you? If so, you're not alone. Nick's struggles inspired him to create a solution that would benefit countertop manufacturers everywhere. And thus, PinPoint Status was born.
PinPoint Status is a tool that solves these problems for good. With deep integrations with scheduling software like Moraware, ActionFlow, and StoneApp, PinPoint Status ensures that all of your appointments are automatically confirmed, reminded, updated, and followed up with. By using the date, contact information, and status of the appointments in your current system, PinPoint Status confirms appointments with the customer and reminds them of the upcoming appointment on a schedule of your choosing. This automation frees up your scheduling staff to focus on the work they're uniquely qualified to do.
Once a service technician starts an appointment, the customer is notified and given a link where they can receive updates on the technician's location and ETA. This eliminates those annoying "Where are they?" and "When are they going to get here?" calls. Your customers are given much better customer service since they have direct access to the answers without needing to spend time calling and talking to someone.
But PinPoint Status doesn't just make life easier for your customers – it also provides valuable insights for your business. PinPoint Status can show you how your individual service technicians are performing, how your customers feel about your service, and overall how your business is running. With this information, you have everything you need to improve your business and provide an even better experience for your customers.
With so much convenience and value in a single tool, there's no reason not to watch an on-demand demo of PinPoint Status today. Let Nick's struggles be a reminder that there's a better way to do things, and that PinPoint Status is here to help you streamline your operations and grow your business.